Account access
Use your official roster email. Activation and password-recovery links are one-time links. Never send a password, activation token, or verification code to support.
STUDENT SUPPORT
One clear place
to ask for help.
PRISMSAI access is limited to students on the authorized school roster. Support covers activation, sign-in, privacy, account deletion, knowledge corrections, and technical problems.
Privacy and deletion
Request access, correction, or deletion from the official account email so the request can be verified. Read the privacy policy and account deletion guide.
Knowledge corrections
Report missing or incorrect school knowledge with the topic, expected correction, and a public source when available. Do not include grades, health details, or private conversations.
Technical problems
Include the visible stage, approximate time, device model, iOS version, and anonymous diagnostic receipt if the App provides one. Do not send complete prompts or model answers unless you choose to.
Support channel
support@prismsai.org is the sole published support and privacy-contact address. PRISMSAI does not ask for passwords, passkeys, activation tokens, or one-time codes by email.
Urgent situations
PRISMSAI is not an emergency service. For immediate danger, contact local emergency services or an appropriate trusted adult or school official.