ACCOUNT CONTROL
Request deletion
without exposing credentials.
Deletion requests must come from the official email address associated with the student roster account. Never include a password, passkey, activation token, or one-time code.
How the request works
- Send the request from the official email address used by your PRISMSAI account.
- Support verifies that the request belongs to the account holder. Additional verification will never ask for your password or a one-time token.
- After verification, the account is scheduled for deletion and active server sessions are revoked.
- Support confirms the result or explains any limited record that must be retained for security, legal, or operational integrity.
What account deletion covers
The deletion process removes or de-identifies the server-side student account, roster activation state, and active authentication sessions, subject to limited records that must be retained for security, fraud prevention, legal obligations, or proof that the request was completed.
Data stored on the iPhone
Conversations, memory bodies, personal knowledge, selected imports, and task history are device-local. Deleting the server account does not remotely erase an offline iPhone. Remove local data using the App’s data controls where available, or delete the App from the device.
What this page does not do
Opening the email link does not delete an account by itself. Deletion begins only after the account holder sends the request and ownership is verified. This avoids fake completion and protects students from unauthorized deletion.
Contact
All account and privacy requests use support@prismsai.org.